CRM for ACA agencies

Open Enrollment is over.

Now the weight of a missing CRM shows up.

If your agency struggled this season, it wasn't bad luck. You were missing automation, processes, and technology built for the insurance market.

Insurance agency team gathered in a warm office reviewing documents on a laptop
01People
02Process
03Technology
WhatsAppAI triageHealthcare.govACA pipelineFollow-upDashboardsLead routingWhatsAppAI triageHealthcare.govACA pipelineFollow-upDashboardsLead routing

After OE

The cracks that show up once the season is over.

During OE no one stops. After OE, every gap in your process surfaces — and its cost compounds until the next window.

01

Leads with no reply

OE contacts no one followed up with — and that turned into lost revenue.

02

WhatsApp out of control

Conversations scattered across personal phones, with no history or context.

03

Forgotten follow-ups

The team relies on memory — and memory fails exactly where it hurts.

04

Clients left waiting

Slow replies become complaints, churn, and a damaged reputation.

05

An overloaded team

Agents in firefighter mode, with no room to actually sell better.

06

An owner with no visibility

No dashboard shows what is really happening in the operation.

Open notebook with hand-drawn operational diagrams next to a coffee mug

Positioning

Not a generic CRM bent into shape.

A system built from scratch for the real flow of an ACA agency: WhatsApp as the main channel, the Marketplace cycle, mandatory follow-up, a small team operating under window pressure.

People, process, and technology — organized into a method.

CRMday AI

What enters your operation when CRMday enters.

Eight capabilities working together — not eight loose tools for your team to integrate in the dark.

  • 01

    WhatsApp automation

    Smart messages, replies and flows on the channel your client already uses.

  • 02

    AI triage and conversation

    Qualifies leads, answers common questions, and frees the agent for what matters.

  • 03

    Automatic lead routing

    Each lead goes to the right agent at the right moment, without internal disputes.

  • 04

    Pipeline built for ACA

    A funnel designed for the Marketplace cycle, from first contact to enrollment.

  • 05

    Full client history

    All client context in one place, available to any agent at any time.

  • 06

    Automatic follow-up

    The system remembers for you. No lead dies in silence.

  • 07

    Performance dashboards

    Real operational visibility for whoever has to decide.

  • 08

    Healthcare.gov integration

    Quotes generated in one click. Fewer tabs, fewer errors, more selling time.

Before and after

What changes once the method is in place.

Before CRMday

  • Spreadsheets, sticky notes, and memory
  • Every agent on their personal WhatsApp
  • Manual quoting on Healthcare.gov
  • Reports built late at night

With CRMday

  • A single pipeline visible to the whole team
  • Centralized WhatsApp, with history and AI
  • Integrated, one-click quoting
  • Real-time operations dashboards

Next season

Prepare for the next Open Enrollment — with method.

Demo

See CRMday running inside a real ACA agency.

30 minutes, no sales script: we show pipeline, WhatsApp with AI, lead routing, and real dashboards.

Cozy office with laptop, headset and plants where CRMday demos happen